The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience. It asks people if they would recommend the services they have used and provides a mechanism to highlight both good and poor patient experience. This kind of feedback is vital in transforming NHS services and supporting patient choice.
Since April 2013, the FFT question has been asked in all NHS inpatient and A&E departments across England. In its first year, more than 2 million individual responses were given.
The FFT is now being rolled out to an extra seven areas of NHS care making the opportunity to leave feedback possible in almost all NHS services.
From 1 December 2014, the FFT will be available in GP practices . Our practice will be using ‘I want great care’ to collect our patient responses. If you would like to give your feedback please log on to www.iwantgreatcare.org and complete the short survey (paper versions will be available later in the year).
The feedback gathered through the FFT is being used in NHS organisations across the country to stimulate local improvement to make a real difference to patients.